Multilingual chatbot to improve customer service
A software application that facilitates online conversation via chat is known as a chatbot. A conventional chatbot can conduct conversation only in a specific language. A Multilingual chatbot is an AI-powered intelligent virtual assistant (IVA) that allows communication between businesses and users speaking various local and regional languages other than English. It is an interactive software platform that resides in apps and websites and can communicate with customers in their language. How to build a multilingual chatbot? A multilingual chatbot building needs more than just processing text; a chatbot must be aware of the cultural and regional nuances of the end user. The multilingual chatbot can achieve this using artificial intelligence (AI) and natural language processing (NLU). The AI NLU enables chatbots to understand the text and speech inputs and respond similarly. In the NLU, the machine learning models improved recognition of language patterns, context, synt...