Multilingual chatbot to improve customer service

Multilingual Chatbot Services


A software application that facilitates online conversation via chat is known as a chatbot. A conventional chatbot can conduct conversation only in a specific language. 


A Multilingual chatbot is an AI-powered intelligent virtual assistant (IVA) that allows communication between businesses and users speaking various local and regional languages other than English. It is an interactive software platform that resides in apps and websites and can communicate with customers in their language. 


How to build a multilingual chatbot? 


A multilingual chatbot building needs more than just processing text; a chatbot must be aware of the cultural and regional nuances of the end user. The multilingual chatbot can achieve this using artificial intelligence (AI) and natural language processing (NLU). The AI NLU enables chatbots to understand the text and speech inputs and respond similarly. In the NLU, the machine learning models improved recognition of language patterns, context, syntax, sentiments, intents and sentiments. NLU enable multilingual chatbots to understand both spoken and written language and provides a personalized response to end-user. 


Why do businesses need a multilingual chatbot? 


At present, every small business has a dream to expand and go global and needs to interact with customers speaking different languages. Multilingual chatbots provide solutions to customers' various queries in multiple languages. To address queries of customers in different languages businesses need multilingual chatbots. 


Uses of multilingual chatbot in improving customer services: 


Multilingual chatbots are used to improve customer services in various ways: 


  1. Provides chat support in the native language of the customer: A multilingual chatbot helps the business to provide chat support to the customers in their native languages. The support in the native language solves customers' queries more efficiently. 

  2. Provide quick responses to global customers: A multilingual chatbot reduces the load of the customer service team by taking away much redundant work, and it provides solutions to customers' issues quickly. It can solve 90% of the inbound enquiries in a brief period. 

  3. Provide better customer support: Multilingual chatbot delivers support to the customer in their language, which leads. 

  4. Boost customer satisfaction: Multilingual chatbot provides high-quality crucial services to boost customer satisfaction.  

  5. Allow customers to express their views: In a multilingual chatbot, customers can record and share thoughts and seek assistance with just a click. 

  6. Make customers feel inclusive: A multilingual chatbot understands customers' queries in different languages and geographical locations and makes them feel more inclusive. 


Challenges of multilingual chatbot support


Training a chatbot in a single language is a complex process requiring significant time and resources. Training a chatbot in multiple languages is even more complicated and requires more time and resources. The languages with non-Roman alphabets are difficult to type in a multilingual chatbot. 


White Globe as a multilingual chatbot service provider


With excellent translation and localization services, White Globe provides the best translations for all the features of the multilingual chatbot. Our translation services are powered by human intervention and AI, and we offer translations in 350+ languages. White Globe puts you in the right place by efficiently translating and localizing all the attributes of a chatbot, making it accessible to larger audiences irrespective of their language, cultural background and geography. We provide multilingual chatbot services to fintech, eCommerce companies, travel agency websites, food delivery partners, and others. 


FAQs


Q.1 What is the difference between a single language chatbot and a multilingual chatbot?

Ans: Chatbots that only solve customer queries in one language are single-language chatbots, and multilingual chatbots that address customer queries in several languages are known as multilingual chatbots. 


Q. 2 Multilingual chatbots are most useful in which industries? 

Ans: Multilingual chatbots are helpful in fintech, eCommerce companies, travel agency websites, and food delivery partners.


Q.3 Multilingual chatbots take written queries or spoken queries?

Ans: Multilingual chatbot takes both written and spoken queries. 
Location: Office No. 16A, 2nd Floor, Tower A, Downtown City Vista, Fountain Road, Ashoka Nagar, Kharadi, Pune, Maharashtra 411014, India

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